Journeys
Web + CX Assessment
For clarity across your customer experience.
This 6-week diagnostic maps your service blueprint to uncover friction, clarify performance, and guide smarter investments across your digital ecosystem.
Focus areas designed to fix misalignment fast.
User Experience
Key Questions Answered
How are prospects interacting with your brand?
Do your touchpoints guide them toward the right actions online and offline?
Evaluation areas
CX best practices and conversion optimization
Website performance and content engagement
Nurture strategy and retention paths
Backstage Workflows
Key Questions Answered
How well are your internal teams supporting the experience?
Are resources, ownership, and processes aligned with your goals?
Evaluation areas
Internal processes and workflows
Platform use and efficiency
Measurement plans and accountability
Tech Stack + Systems Integration
Key Questions Answered
Are your tools working together to deliver insights and scale, or are they slowing you down?
Evaluation areas
Data clarity and accessibility
Automation and system integrations
Total cost of ownership and software efficiency
Starting at $15,750
Customer Journey Assessment + Roadmap
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Journeys gives you clarity.
We cut the fat and move quickly to reveal how your website, tech stack, and customer experience are really performing, and what you can do about it. In just a few weeks, you’ll walk away with:
01
Customer Journey Map
A clear, living map of your customer experience and supporting systems.
02
KPI Insight
Benchmarked KPIs with data gaps identified.
03
Roadmap to ROI
Top-priority recommendations for immediate impact.
04
Next Steps
Strategic opportunities for growth and long-term scale.
Here's how we get you there.
Through executive and customer interviews, platform investigation, and internal deep dives, we align on your vision, goals, and current reality.
In a live workshop, we chart your service blueprint and assign KPIs, benchmarks, and data gaps so you finally know what’s driving growth and what’s holding you back.
Every engagement closes with clear recommendations for the 3-5 activities that will move the needle fastest and position you for scale, supported by quote ranges for ThreeSixtyEight projects when relevant.
Meet your Journeys Partner
You'll be guided by Cheryl, a product owner and experience strategist with over a decade of experience bridging data, systems, and storytelling to help brands see their digital ecosystem in full.
With a background in digital transformation, AI ethics, nonprofit management, and CRM optimization, they bring both analytical depth and human understanding to help you see your business more clearly and move forward with confidence.
Trusted by brands large and small.
Client Testimonials
We really value the quality and assurance that TSE brings, and they have helped us push our website beyond anything we could have ever imagined.
Working with ThreeSixtyEight has been a true partnership. They take the time to not only listen and understand, but also to work with you to develop something truly game changing.
They helped us identify options, managed time, task, and budget, and brought incredible creativity and energy.